Last updated: October 13, 2025

This Shipping & Delivery Policy describes the terms and conditions related to order processing, shipping, delivery timelines, returns, cancellations, and customer support for purchases made from Patel Dryfruit (“Site”, “we”, “us”, or “our”) through pateldryfruit.com (the “Site”).

By placing an order with us, you agree to the terms outlined in this Shipping & Delivery Policy.

Order Confirmation

Once your order is successfully placed, you will receive an order confirmation via email and/or SMS on your registered contact details.

The confirmation may include:

• Order summary
• Payment confirmation
• Shipping address details
• Estimated delivery timeline

Customers are requested to provide accurate contact and shipping information while placing orders.

Order Processing

All orders are carefully processed to maintain product quality, freshness, and packaging standards.

Processing Timeline

• Orders are generally processed within 24–48 business hours.
• Orders placed on Sundays or public holidays are processed on the next working day.
• During festive periods or high-demand sales, processing timelines may be slightly extended.

Quality Assurance

Every order undergoes:

• Product quality checks
• Packaging inspection
• Hygiene and sealing verification
• Dispatch confirmation procedures

Shipping Charges

Shipping charges, if applicable, are calculated and displayed during checkout before payment confirmation.

Additional shipping charges may apply for:

• Remote delivery locations
• Special handling requests
• Express delivery services

Delivery Timeline

Estimated delivery timelines may vary depending on location and courier availability.

Possible Delivery Delays

Delivery timelines may occasionally be affected due to circumstances beyond our control, including:

• Weather conditions
• Public holidays
• Courier operational delays
• Transportation disruptions
• Unexpected logistical issues

We appreciate your patience and understanding in such situations.

Tracking Information

Once your order has been dispatched, shipment tracking details will be shared via email and/or SMS.

Tracking updates may include:

• Shipment pickup confirmation
• In-transit updates
• Out for delivery notification
• Delivery confirmation

Please allow up to 24 hours for tracking updates to reflect after dispatch.

Delivery Attempts

Our courier partners generally make 2–3 delivery attempts before returning a shipment.

To ensure successful delivery, customers are requested to provide:

• Complete shipping address
• Nearby landmark details
• Active mobile number

Additional shipping charges may apply for re-shipping returned orders caused by failed delivery attempts.

Damaged Package Policy

We take utmost care in securely packaging every order. If your package arrives damaged, tampered with, or leaking, please contact us within 24 hours of delivery.

Required Details

Please share:

• Clear package images/videos
• Product photographs
• Order ID details

After verification, eligible cases may qualify for:

• Replacement
• Store credit
• Refund

Claims raised after the specified timeframe may not be eligible for resolution.

Cancellation Policy

Orders may only be cancelled before dispatch from our warehouse.

To request cancellation:

• Contact customer support immediately with your Order ID.
• Approved cancellations will be refunded to the original payment method.

Orders that have already been shipped cannot be cancelled.

14 Days Return Policy

We offer a 14 Days Return Policy for eligible products.

Return Eligibility

Products must be:

• Unused and unopened
• Returned in original packaging
• Accompanied by proof of purchase or invoice

Non-Returnable Products

Returns may not be accepted for:

• Opened consumable products
• Products damaged due to misuse
• Products without original packaging

Once the returned product is received and verified, the refund or replacement process will be initiated.

Customer Support

We are committed to providing a smooth and reliable customer experience.

Support Availability

Support Assistance

Customers may contact us regarding:

• Order updates
• Tracking assistance
• Return requests
• Cancellation support
• Damaged package concerns

Premium Brand Experience

At Patel Dryfruit, we believe delivery is an important part of the overall customer experience.

Every order is:

• Carefully packed using premium-quality packaging materials
• Hygienically sealed for freshness and safety
• Dispatched through trusted logistics partners
• Monitored throughout transit for reliable delivery

Our goal is to ensure every order reaches you in excellent condition with a seamless shopping experience.

Important Information

Address Accuracy

Customers are responsible for providing complete and accurate shipping details while placing orders.

Force Majeure

Delivery timelines may be impacted due to circumstances beyond our control, including:

• Natural disasters
• Government restrictions
• Transportation interruptions
• Strikes or operational disruptions

Policy Updates

We reserve the right to modify or update this Shipping & Delivery Policy at any time without prior notice